Terms and Conditions

Re servicing policy - The team at Samantha Tayla hair aims to satisfy clients and prioritise their needs and requirements. If you are unsatisfied with the service the Samantha Tayla Hair team will honour a 7 day re servicing policy. You will have 7 days to contact the salon with your concerns in order to receive a re service. Re servicing appointments will need to be within 3 weeks of original appointment. 

Colour client policy -  Colour clients will be subject to a $100 non-refundable non-transferable booking fee. Some larger colour services will be required to pay a 50%  non-refundable booking fee, which will be deducted from first appointment.  

Cancellation policy- We require at least 48 business hours notice to be given for any appointment cancellation. Deposits are non-refundable but can be transferred to a different date if cancelled before 48hrs of your appointment. If you cancel and or reschedule within the 48 hours of your appointment or do not attend a booked appointment we reserve the right to retain your booking fee and or charge an additional 50% fee of the services depending on appointment length.

Late policy - If you are over 15 minutes late to your appointment without prior notice Samantha Tayla Hair reserves the right to reschedule your appointment to a preferred time.